FAQs

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20 12, 2016

How do I make an order?

2016-12-20T21:19:18+00:00 December 20th, 2016|0 Comments

Simply contact us by telephone, online form or send us email to info@novoherb.com. We will connect you within 24 hours to assist you with your order.

20 12, 2016

How can I pay for my order?

2016-12-30T20:38:28+00:00 December 20th, 2016|0 Comments

We accept payment by T/T (bank wire), L/C. You could also use Western Union or PayPal for small amount payment (In this way there will be additional 3.9% paypal fee).

20 12, 2016

When will my order be shipped?

2016-12-20T21:08:42+00:00 December 20th, 2016|0 Comments

Products in stock usually ship within 24-48 hours of your order being received and processed. If a product is not in stock, turnaround time varies but is generally about 5-7 days, depending on availability.

20 12, 2016

How is the packing?

2016-12-20T21:23:54+00:00 December 20th, 2016|0 Comments

For samples: Double plastic bags inside, aluminum foil bag outside; For bulk shipment: double plastic bags inside, paper drums outside, 20kgs-25kg/drum.

4 04, 2015

Are your Chinese herbs organic?

2017-04-20T22:42:39+00:00 April 4th, 2015|Comments Off on Are your Chinese herbs organic?

Honestly the “organic” system has not been implemented extensively in China or other Asian countries yet for herbs. by that does not mean that the herbs are not grown by organic methods, however. In fact, [...]

20 12, 2016

What is Di Tao herbs?

2017-04-20T22:42:59+00:00 December 20th, 2016|0 Comments

Di Tao is the ancient Daoist practice of only sourcing herbs from within their spiritual homeland to ensure they are of the absolute greatest quality possible. Our Chinese herbs are wildcrafted, which means they are [...]

15 08, 2014

What does adaptogens mean?

2017-07-06T22:35:06+00:00 August 15th, 2014|0 Comments

To be adaptogens means they have the unique ability to help your body adapt to stress by always restoring "homeostasis" or balance, to your body’s systems. To be classified as an adaptogenic, these herbs must [...]