FAQs

Simply contact us by telephone, online form or send us email to info@novoherb.com. We will connect you within 24 hours to assist you with your order.

We accept payment by T/T (bank wire), L/C. You could also use Western Union or PayPal for small amount payment (In this way there will be additional 3.9% paypal fee).

Products in stock usually ship within 24-48 hours of your order being received and processed. If a product is not in stock, turnaround time varies but is generally about 5-7 days, depending on availability.

Shipping time by vessel: 2 to 4 weeks according to different destination ports; Shipping time by air/courier: 2 to 6 working days.

For samples: Double plastic bags inside, aluminum foil bag outside; For bulk shipment: double plastic bags inside, paper drums outside, 20kgs-25kg/drum.

Sorry we are in B2B. Currently Novoherb only supply bulk raw materials to manufacturers and qualified distributors, not to individual.

Honestly the “organic” system has not been implemented extensively in China or other Asian countries yet for herbs. by that does not mean that the herbs are not grown by organic methods, however. In fact, [...]

Di Tao is the ancient Daoist practice of only sourcing herbs from within their spiritual homeland to ensure they are of the absolute greatest quality possible. Our Chinese herbs are wildcrafted, which means they are [...]

To be adaptogens means they have the unique ability to help your body adapt to stress by always restoring "homeostasis" or balance, to your body’s systems. To be classified as an adaptogenic, these herbs must [...]

Novoherb is very glad to provide clients with 5g-20g free samples for lab testing, along with the original COA from Novoherb Lab. Simply complete the online form to request free samples.