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FAQ 2016-12-20T22:16:48+00:00

You May Be Wondering…

How do I make an order? 2016-12-20T21:19:18+00:00

Simply contact us by telephone, online form or send us email to We will connect you within 24 hours to assist you with your order.

How can I pay for my order? 2016-12-30T20:38:28+00:00

We accept payment by T/T (bank wire), L/C. You could also use Western Union or PayPal for small amount payment (In this way there will be additional 3.9% paypal fee).

When will my order be shipped? 2016-12-20T21:08:42+00:00

Products in stock usually ship within 24-48 hours of your order being received and processed. If a product is not in stock, turnaround time varies but is generally about 5-7 days, depending on availability.

How long is the delivery time? 2016-12-20T21:09:26+00:00

Shipping time by vessel: 2 to 4 weeks according to different destination ports; Shipping time by air/courier: 2 to 6 working days.

How is the packing? 2016-12-20T21:23:54+00:00

For samples: Double plastic bags inside, aluminum foil bag outside; For bulk shipment: double plastic bags inside, paper drums outside, 20kgs-25kg/drum.

Do you sell small quantities to individuals? 2016-12-20T21:14:54+00:00

Sorry we are in B2B. Currently Novoherb only supply bulk raw materials to manufacturers and qualified distributors, not to individual.

Are your Chinese herbs organic? 2017-04-20T22:42:39+00:00

Honestly the “organic” system has not been implemented extensively in China or other Asian countries yet for herbs. by that does not mean that the herbs are not grown by organic methods, however. In fact, all of our herbs are grown by methods that would make them certifiable. All of our herbs are grown in pristine regions without the use of chemicals, chemical fertilizers, or any form of genetic engineering. Water sources are natural and clean as a result of the mountain sources. Also, many of our herbs are wild crafted, and this is a type of growing that cannot be easily classified as “organic.” These herbs are grown from seed thrown into a natural environment (a mountain forest or a desert, for example) and allowed to grow naturally without human interference. Wild herbs cannot be termed “organic” because they are not cultivated. But they are often better than the cultivated varieties.

What is Di Tao herbs? 2017-04-20T22:42:59+00:00

Di Tao is the ancient Daoist practice of only sourcing herbs from within their spiritual homeland to ensure they are of the absolute greatest quality possible. Our Chinese herbs are wildcrafted, which means they are gathered from their natural environment and taken to a separate facility for processing.

What does adaptogens mean? 2017-07-06T22:35:06+00:00

To be adaptogens means they have the unique ability to help your body adapt to stress by always restoring “homeostasis” or balance, to your body’s systems. To be classified as an adaptogenic, these herbs must demonstrate three things:

  • They should cause no harm and place no additional stress on the body.
  • They should help the body adapt to the many and varied environmental and psychological stresses.
  • They must have a non specific action on the body, supporting all the major systems, such as nervous system, hormonal system, and immune system, as well as regulatory function (such as blood sugar).

Our well selected Chinese Herbs, Medicinal Mushrooms, Super Fruits & Oriental Teas aim to create an immune and hormonal system that cannot be messed with, to help us remain adaptive to our environments!

How can we get free samples for lab test from Novoherb? 2016-12-20T21:13:53+00:00

Novoherb is very glad to provide clients with 5g-20g free samples for lab testing, along with the original COA from Novoherb Lab. Simply complete the online form to request free samples.

Could Novoherb provide us formula design assistance? 2016-12-20T21:12:37+00:00

Yes. Novoherb not only supply Botanical/Plant extracts, but also provide formula design services, contract manufacturing and natural ingredients applications solutions.

Why should I take extracted herbal powders not raw ground powders? 2016-12-20T21:59:48+00:00

As we know most herbs/botanicals are woody and fibrous. The woody fiber (cell walls) generally makes most herbs/botanicals difficult to digest. Thousands of years ago, humans discovered that cooking, making teas, decoctions and soups with water and/or alcohol improved the potency and efficacy of the foods, beverages, tonics and medicines they consumed.

When a herbs is extracted by water or alcohol, the constituents of the herbs are released from the fiber that contains them and are dissolved into the liquid medium. The resulting “tea” or paste is highly assimilable. Also, it is much easier to consume because the material has been “reduced” to a much smaller volume and yet the potency is higher. Without the extraction, the body would have to do a digestive “extraction” of the materials bound to the fiber, adding much stress to our GI tract. Since we do not have the digestive tract of a ruminate, this “extraction” method is not very effective, nor is it efficient.

Novoherb has mastered a series of methods to develop concentrated herbal extracts, through techniques involving the decoction of raw materials, extraction, concentration, drying, grinding, inspection, quality control standards, in addition to norms such as GMP. Thus Novoherb is able to offer a Chinese herbal medicine product of modern medical technology that is both reliable and effective.

Why do different batches of herbal extracts have slight difference in color? 2016-12-20T22:01:55+00:00

The raw materials will be collected for different seasons or different origins to produce different shades of color, but the raw edge of the base are the same, so the same herbal powder in different batches sometimes small differences in color shades different, are perfectly normal phenomenon, please rest assured that . Natural herbal powders unless stained modulation, in order to control the color of each batch of drugs are identical.

If we can’t find the ingredients we want in Novoherb website, what should I do? 2016-12-20T21:25:30+00:00

NovoHerb is the leading supplier for premium ingredients combined with Tradition, Nature & Science. We cover a full selection of Superior Chinese Herbs, well selected Medicinal Mushrooms, Super Fruits & Oriental Teas to help you benefit in every possible way from the healing power of the nature. Feel free to contact us if there any interested ingredients that not listed on our website.

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